Return Policy for PoppySkinnie

Street: 102 Shaffer St, Antwerp, Ohio
Phone Number: (419) 258-2696
Email: info@poppyskinnie.com
Website: poppyskinnie.com

Effective Date: December 24, 2024

At PoppySkinnie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a straightforward return process. Please read our Return Policy below:

1. Return Eligibility

    • Return Period: Returns are accepted within 30 days from the date of purchase.
    • Condition of Items: Items must be in new, unused condition, with all original tags and packaging intact.
    • Exclusions: Customized, personalized, or clearance items are non-returnable.

2. How to Return an Item

To return an item, please follow these steps:

    1. Contact Us: Send an email to info@poppyskinnie.com with your order number and details of the product you wish to return.
    2. Return Authorization: Our customer service team will provide you with a Return Authorization Number and instructions on how to return your item.
    3. Ship the Item Back: Pack the item securely in its original packaging, and ship it to the return address we provide. Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.

3. Refunds

    • Processing: Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
    • Refund Method: If the return is approved, we will process your refund to your original payment method.
    • Refund Timing: Refunds will be issued within 5-7 business days after we receive and inspect the returned product.
    • Non-refundable Costs: Original shipping charges and return shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@poppyskinnie.com. We will assist you in processing a replacement or refund for the defective item.

6. Non-returnable Items

The following items cannot be returned:

    • Personalized or customized products
    • Gift cards
    • Sale or clearance items

7. Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team: